I’m very excited to say that we’ve finally converted to our new utility billing software, which is the last phase of updating our old financial software. We’ve moved from old black-and-white DOS-based screens and ancient dot-matrix printers to a brand new system with all sorts of bells and whistles!
With the new software (and assuming our council likes the idea) I will soon be able to roll out a “budget billing” program in which you pay the same monthly charge, based on your average use. I also really want to bring in a credit card machine later this year now that we have the software to properly support it.
The downside to this is that our most recent billing was somewhat messy – last month’s auto-pays didn’t process through, for instance, so those people were over-billed. On the other side, a number of others weren’t billed for their sewer service. Please bear with us; we’ll have the kinks worked out soon! In the meantime, if you suspect anything wrong with your bill, please contact me.
Also, please note that the new system gave everyone a new account number. If you make your payments on-line or have your bank send them for you please update your account information to make sure we process your payment correctly.